Frequently Asked Questions
Everything you need to know about your PokeUnlimited experience.
Are your trading cards and collectibles guaranteed to be authentic?
Yes, absolutely. At PokeUnlimited, we source all our products directly from official distributors and licensed manufacturers to ensure every card, box, and collectible is 100% authentic.
How long does shipping take and do you provide tracking?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout. You will receive a tracking number via email as soon as your order ships.
What is your return policy for sealed products?
To maintain the integrity of our inventory, sealed products (such as booster boxes and packs) can only be returned if they are unopened and the original factory shrink-wrap is intact. Returns must be initiated within 14 days of delivery.
How do you ensure cards aren't damaged during transit?
We take packaging seriously. All individual cards are shipped in top-loaders and sleeves, while larger items are secured with bubble wrap and sturdy boxes to prevent any bending or corner damage during delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.